With Tropical Storm Imelda upon us, we want to remind everyone to be as safe as possible, even as the need for your services increases. With that being said, here are some resources and procedures to help after the storm.
After the Storm
Claims should be turned in ASAP. The sooner a claim is submitted, the quicker the adjusters can get the assignment. We are recommending if there is any damage to an apparatus that you take a photo showing the height of the water on the apparatus (i.e. water line mark on the apparatus). This will help the adjusters determine what will be needed: repairs, fluid replacement, or just inspection. In addition, you should set aside damaged property for inspection and assemble an inventory of damaged items. If your building is flooded, please contact a mitigation contractor immediately to start the water extraction process.
Having a claim on one of your insured vehicles can be frustrating. However, what can be even more frustrating is when you discover unsatisfied repairs on your vehicle after you get it back from the shop and after VFIS has already paid out a claim to you. This can be incredibly disheartening when you have to send your vehicle back to the manufacturer for repair, which could end up taking months, and could come at the expense of your department if the claim has already been paid and no additional damage been found. We've noticed events like this occurring much more frequently that they should. Therefore, we advise you to do a walk-around of your vehicle after it is repaired or to call the manufacturer to follow up with any questions before you receive the vehicle back, just to ensure that all necessary repairs were done effectively and correctly. The extra time taken here can help you avoid the extra headaches and costs associated with further repairs.
You can download a Vehicle Preventative Maintenance Risk Communique below, or if you need to add a vehicle to your Policy, contact us at email@example.com or (512) 448-9928.
Has your business been affected by Hurricane Harvey? To report a claim, contact our Claims Specialist, Cherry Guidry, at (512) 628-5184 or firstname.lastname@example.org. Download any Claims Forms at www.vfistx.com/forms. If after hours or if no one answers, please contact the VFIS Claims Department at (800) 233-1957 or email@example.com.
VFIS of Texas is here for you. This is evident by the more than $10 Million in Claims we pay out to our clients annually. When an accident occurs, you want to know you are in good hands. VFIS of Texas makes sure your claim is handled swiftly & properly so you can get back to doing what you do best. As you can see, your premiums are a valuable necessity and allow us to help you and your fellow departments to get back at full strength during a time of need.
The most common type of Portable Equipment claims we receive are for items that were placed on vehicles and forgotten about, and then damaged when the vehicle later leaves on call. Items range from bunker gear to iPhones to radios to eye glasses, etc. How many times a day do you place portable equipment on your rig? Even though this is the most common PE claim, it is also totally avoidable. Please be aware of where your Portable Equipment and personal property is at all times.
VFIS of Texas NEWS
Here you will find helpful information regarding firefighters, ems responders, and updates in insurance policies.