Please report all claims to our Claims Specialist. To expedite a claim, please download and fill the appropriate claim form.
The completed claim form should then be emailed to our Claims Specialist, or faxed to 512-448-9929.

The sooner your claim is submitted, the faster adjusters can begin assisting.

Vehicle Damage

• Take clear photos showing the water line on the vehicle. This helps adjusters determine the extent of the damage and necessary repairs.
  
  

Property Damage

• Set aside damaged property for inspection.
• Create an inventory list of all damaged items.
  
• If your building has flooded, contact a mitigation contractor immediately to begin water extraction and limit further loss. ​

Contact Us Immediately
Reach out to your Claims Specialist to report the incident and get started.

Gather Documentation
Photos, receipts, police reports, and witness statements will help expedite your claim. The more detailed, the better.

Submit Your Claim
Provide us with the necessary information to process your claim. You can submit your details via email to your dedicated Claims Specialist (see below).

Claim Processing
Once submitted, we’ll review your claim, follow up if needed, and keep you informed throughout the process.

Timely Resolution
Our goal is to resolve your claim efficiently and help you recover as quickly as possible.

Cherry Guidry
Claims Specialist
​(512) 628-5184
[email protected]

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WinStar Insurance Group
Attn: Claims
13625 Ronald W. Reagan Blvd. 
​Building 3, Suite 100
Cedar Park, Texas 78613
​
Email: [email protected]
Fax: 512-448-9929

Claims ​Office Hours: Monday - Friday (7:30am - 4:30pm)

Claims Forms

FORMS

For after-hours emergency service, you may report claims directly to the carriers at the phone number listed below: 

800-233-1957

800-859-5995