---

---

TESTIMONIALS

​With a 99% client retention rate, our clients have some pretty great things to say about us:

​Normally, my first thought with working with/dealing with insurance companies is “ugh…”… but the staff at VFIS & WinStar Insurance Group (and especially Susan) just make everything easy to understand, easy to manage, and create an overall pleasant experience. Susan makes getting changes to our policies quick, easy, and painless. You can “see” her smile over the phone. We hadn’t previously considered increasing our Auto Liability limits, but once she brought it to our attention, it seemed like a no-brainer. Additionally, we apply for the TFS Insurance Grant program each year, and VFIS makes it so easy to apply, by automatically sending us the documentation that we need to go with our applications. There’s a reason that we’ve been a VFIS customer for so long, and I just wanted to take a moment to recognize Susan and the rest of your staff for, in my opinion, “doing insurance right!” 

• "I'm thankful for VFIS and their continuing support for Texas Firefighters. If not for them, my family might have lost everything."

 

• "I know you would probably say that this is just your job or “a part of the process”, but I sincerely appreciate the excellent customer service that our fire department receives from you and the rest of the staff at VFIS. This is one of the many reasons we have been a VFIS client “forever”, and I could never imagine us doing business with a different insurance provider."

 

• I just have to give your company a pat on the back……I hate dealing with insurance like most people because I don’t know that much about the inside workings on it, but your people are the greatest!!!  They always help me out & keep our stuff straight.  That can’t be easy since we have 11 Volunteer Fire Departments, a Volunteer Fire Fighter Association & our ESD………Kim, Danny & Marvin are the greatest to work with (& you too, Nancy)!  Thank you for all you do for us!!

 

• "I wish all my vendors and service providers were as helpful as you guys are.  It would make work a lot better and not nearly as stressful."



• These are some of the hardest working people in the state. They support us, sponsor us and give grants out for us. VFIS Texas for your needs. Give them a chance and I believe you will be very satisfied. They are just not an invoice once a year, they become part of the team. Thank you VFIS for all you do.

​

• "VFIS supporting my family of firefighters has allowed me to stay safe and retire from two fire departments to enjoy my family of five daughters and eight grand children." 

 

• With VFIS stepping up and providing grants to pay for SFFMA memberships it proves VFIS isn’t just a business, but, a partner in our local community.  

 

• “I wanted to let you know that VFIS was the only place on earth where I could find a complete guide to dealing the ever changing Fire Departments and the information was presented in a way that a lay person could understand and use."

 

• "I have to take time to let you know how awesome it is doing business with VFIS....all of your people that I deal with are the greatest.  If they are not the ones to handle a specific thing....they don't tell you that, they get you to who needs it...it makes our lives easier!!"

 

• "Your generosity has helped our  department meet our financial goals. We are proud to have VFIS on our side and look forward to doing business with you in the future."

 

• "We continue to get the Best Service from your group than from any others. It’s such a pleasure working with such Professionals!"

​

• "This is the exact reason for us staying with VFIS for our insurance needs. We get to talk to real live people and have people like Marvin to service our accounts. Thanks for all your help."

 

• "We certainly made the right decision to go with VFIS of Texas."

 

• "VFIS is a great company and that is because of their agents. Awesome is the word for all of you."

 

• "Working with VFIS on benefit coverage was painless and each person we talked with was very knowledgeable and patient. Thank you for all you do." 

---