At VFIS of Texas, we specialize exclusively in protecting emergency service organizations. Many of our team members have worn the badge — so we understand the operational realities, risks, and frustrations that come with the job.
But don’t take our word for it. Hear from the departments we proudly serve across Texas.
But don’t take our word for it. Hear from the departments we proudly serve across Texas.
With a 99% client retention rate, our clients have some pretty great things to say about us:
Fast & Responsive Claims
"Just wanted to let the consumers with VFIS insurance know that it is a good company. The Montgomery County Search and Rescue team has had them for decades although we have never had to file a claim until late last year. At that time we lost a piece of our equipment that was not necessarily covered under our insurance policy but yet they took care of us. Made the claim for us. Then I actually talked to a claim adjuster all I had to do was take a picture of something that was compatible to what we had and within two days he had the check sent to us. And within a week to 10 days we got the check. This is how you take care of customers."
Steve Degner - President Montgomery County Search and Rescue
Steve Degner - President Montgomery County Search and Rescue
"Winstar Insurance Group has been our sole provider of vehicle, property, supplemental, and worker’s compensation insurance since our ESD was incepted in 2006. The customer service provided by the group makes you feel like you matter, like the family at the station is part of their family also. When it comes time to renew or review our policies each year, the staff is upfront and honest through the entire process. The most important piece for me is the ease of claims, the support through the claims, and the follow-up after the claim is complete. I can’t imagine looking for another company as the bar has already been set high with Winstar!"
Timothy Ivey, Assistant Fire Chief - Bexar County ESD #7
Timothy Ivey, Assistant Fire Chief - Bexar County ESD #7
"PHENOMENAL CUSTOMER SERVICE! 5-STARS! Cherry calmed me down after my near-death experience and guided me through the whole reporting process."
Jon A. Barron, Facilitator - SFFMA
Jon A. Barron, Facilitator - SFFMA
Industry Understanding
"Tom Newby with Winstar has assisted our ESD with obtaining the best pricing, insurance needs and quotes. He was very helpful, timely and resourceful. I highly recommend him and his team."
Jennifer Seidel, Office Manager - Travis County Emergency Services District #5
Jennifer Seidel, Office Manager - Travis County Emergency Services District #5
“I’ve worked with the WinStar team for over two years as the HR Generalist for an Emergency Services District overseeing EMS and multiple VFDs. Their benefits team provides incredible customer service—questions are answered quickly and they’re always willing to go the extra mile, even in complicated situations. Tom Newby and the entire team consistently look out for our organization, helping secure competitive pricing while supporting our benefits, vehicle, property, and casualty policies. We couldn’t be happier with the service and would highly recommend WinStar to any organization looking for a team that truly cares about their clients.”
Daphney Hinz, Human Resources Generalist - Brazoria County Emergency Services District No. 3
Daphney Hinz, Human Resources Generalist - Brazoria County Emergency Services District No. 3
I just have to give your company a pat on the back……I hate dealing with insurance like most people because I don’t know that much about the inside workings on it, but your people are the greatest!!! They always help me out & keep our stuff straight. That can’t be easy since we have 11 Volunteer Fire Departments, a Volunteer Fire Fighter Association & our ESD. Thank you for all you do for us!!"
“I wanted to let you know that VFIS was the only place on earth where I could find a complete guide to dealing the ever changing Fire Departments and the information was presented in a way that a lay person could understand and use."
"Working with VFIS on benefits coverage was painless and each person we talked with was very knowledgeable and patient. Thank you for all you do."
"Working with VFIS on benefits coverage was painless and each person we talked with was very knowledgeable and patient. Thank you for all you do."
Relationships & Service
"My experience with the WinStar team and their insurance programs for First Responders has been nothing short of amazing. From the initial quote request to the setup process and even filing claims, every step has been seamless. They truly embody the essence of outstanding customer service. Every team member I've interacted with has been incredibly friendly, responsive, and professional—always quick to reply to emails, phone calls, or text messages. I couldn't ask for a better partner in protecting those who serve."
Jenni Talley, Assistant Chief - Spring Creek Fire Department
Jenni Talley, Assistant Chief - Spring Creek Fire Department
Normally, my first thought with working with/dealing with insurance companies is “ugh…”… but the staff at VFIS & WinStar Insurance Group just make everything easy to understand, easy to manage, and create an overall pleasant experience. We hadn’t previously considered increasing our Auto Liability limits, but once it was brought it to our attention, it seemed like a no-brainer. Additionally, we apply for the TFS Insurance Grant program each year, and VFIS makes it so easy to apply, by automatically sending us the documentation that we need to go with our applications. There’s a reason that we’ve been a VFIS customer for so long, and I just wanted to take a moment to recognize them for, in my opinion, “doing insurance right!”
"I'm thankful for VFIS and their continuing support for Texas Firefighters. If not for them, my family might have lost everything."
"I wish all my vendors and service providers were as helpful as you guys are. It would make work a lot better and not nearly as stressful."
"These are some of the hardest working people in the state. They support us, sponsor us and give grants out for us. VFIS of Texas for your needs. Give them a chance and I believe you will be very satisfied. They are just not an invoice once a year, they become part of the team. Thank you VFIS for all you do."
"VFIS supporting my family of firefighters has allowed me to stay safe and retire from two fire departments to enjoy my family of five daughters and eight grand children."
"With VFIS stepping up and providing grants to pay for SFFMA memberships it proves VFIS isn’t just a business, but, a partner in our local community."
"I have to take time to let you know how awesome it is doing business with VFIS....all of your people that I deal with are the greatest. If they are not the ones to handle a specific thing....they don't tell you that, they get you to who needs it...it makes our lives easier!!"
"Your generosity has helped our department meet our financial goals. We are proud to have VFIS on our side and look forward to doing business with you in the future."
"We continue to get the Best Service from your group than from any others. It’s such a pleasure working with such Professionals!"
"This is the exact reason for us staying with VFIS for our insurance needs. We get to talk to real live people and have great people to service our accounts. Thanks for all your help."
"We certainly made the right decision to go with VFIS of Texas."
"VFIS is a great company and that is because of their agents. Awesome is the word for all of you."
"I wish all my vendors and service providers were as helpful as you guys are. It would make work a lot better and not nearly as stressful."
"These are some of the hardest working people in the state. They support us, sponsor us and give grants out for us. VFIS of Texas for your needs. Give them a chance and I believe you will be very satisfied. They are just not an invoice once a year, they become part of the team. Thank you VFIS for all you do."
"VFIS supporting my family of firefighters has allowed me to stay safe and retire from two fire departments to enjoy my family of five daughters and eight grand children."
"With VFIS stepping up and providing grants to pay for SFFMA memberships it proves VFIS isn’t just a business, but, a partner in our local community."
"I have to take time to let you know how awesome it is doing business with VFIS....all of your people that I deal with are the greatest. If they are not the ones to handle a specific thing....they don't tell you that, they get you to who needs it...it makes our lives easier!!"
"Your generosity has helped our department meet our financial goals. We are proud to have VFIS on our side and look forward to doing business with you in the future."
"We continue to get the Best Service from your group than from any others. It’s such a pleasure working with such Professionals!"
"This is the exact reason for us staying with VFIS for our insurance needs. We get to talk to real live people and have great people to service our accounts. Thanks for all your help."
"We certainly made the right decision to go with VFIS of Texas."
"VFIS is a great company and that is because of their agents. Awesome is the word for all of you."
"What truly meant the most to me was the personal touch — WinStar sent one of their own representatives to hand deliver the check to me at the fire station. That level of care and dedication says everything about who they are as a company."
